Frequently Asked Questions

We've answered some of the questions we're asked most often.

If you can't find the information you're looking for, please don't hesitate to get in touch – we're always happy to help. Visit our Contact Us page, send us an email or get in touch through our social media channels.

Handmade bacon pie from Bristol Pie Society featuring a golden crust and a signature poppy seed pig design.

  • Our pies are available to order between the 1st and 7th of each month. Once orders close, Phil handmakes every pie to order in our kitchen at The Gloucester Old Spot. Orders are then available for collection or dispatched for nationwide delivery from the 14th – 21st of the month.

  • Yes. Our pies are sold in boxes of four, allowing you to mix and match any combination of this month's flavours.

  • Absolutely! Choose any combination of our four monthly flavours to create your perfect box.

  • Yes. Collection is available from The Gloucester Old Spot, Bristol from the 14th – 21st of each month. We'll email you when your order is ready to collect.

ORDERING

  • For the best results, we recommend cooking your pies straight from frozen.

    1. Preheat your oven to 195°C (Gas Mark 5).

    2. Remove the pie(s) from the freezer and place them on a baking tray, leaving them in their foil trays.

    3. Bake for 40–45 minutes, or until piping hot throughout.

    4. Remove from the oven and leave to stand for 6–7 minutes. This helps the pastry firm up and makes it easier to remove from the foil.

    5. Carefully remove the foil and serve. If the pastry sticks slightly, gently tease the foil away by making a small cut in the foil with scissors or a knife.

  • Getting started is simple. Reach out through our contact form or schedule a call—we’ll walk you through the next steps and answer any questions along the way.

  • Yes. Cook your pies from frozen at 190°C for approximately 35 minutes, leaving them in their foil trays. As all air fryers vary, please ensure the pie is piping hot all the way through before serving.

  • The fillings are fully cooked before they're carefully packed into our handmade pastry, but the pastry itself is left uncooked. This means you bake the pie just once at home, giving you beautifully crisp, golden pastry and the freshest possible flavour.

    We believe this is the best way to enjoy our pies, as it delivers a much better eating experience than reheating a pie that's already been baked.

    Please place your pies straight into the freezer as soon as they arrive.

  • Yes.

    Once your pies have been fully cooked and allowed to cool completely, they can be frozen again for up to three months.

    When you're ready to enjoy them again, simply defrost thoroughly before reheating until piping hot all the way through.

    For the best quality and food safety, we recommend only reheating your pies once.

  • A use-by date is printed on the outside of your box.

    For the very best quality, we recommend enjoying your pies within three months of receiving them.

    Although, if you're anything like us… they probably won't last that long!

COOKING INSTRUCTIONS

  • Yes. Our pies are delivered frozen using temperature-controlled packaging. Please place them straight into your freezer as soon as they arrive.

  • We typically use DHL to deliver all Bristol Pie Society orders.

  • We currently deliver to commercial and residential addresses throughout mainland UK. Unfortunately, we are unable to deliver to the Scottish Highlands & Islands or Northern Ireland at this time.

  • Orders are dispatched from the 14th of each month. As soon as your pies leave us, we'll send you a dispatch confirmation email along with your tracking details.

  • If you'd like to request a specific delivery date, please contact us within two hours of placing your order and we'll do our best to help.

  • We kindly ask that you do not change your delivery date directly with DHL.

    Our pies are carefully packed to remain frozen throughout transit. Changing the delivery date may result in your pies defrosting, making them unsafe to eat. Unfortunately, we cannot offer refunds or replacements for orders affected by delivery changes made directly with the courier.

  • DHL will make one delivery attempt.

    If you're unlikely to be home, you can request that your parcel is:

    - Left with a neighbour.
    - Left in a designated safe place.

    If no preference has been selected, DHL will leave your parcel in what they believe is the safest suitable location. We recommend adding delivery instructions at checkout to help ensure successful delivery.

DELIVERY

  • Each pie weighs approximately 250g, making it a generous meal for one person.

    The outer box measures 230mm × 230mm × 50mm, allowing it to fit comfortably into most standard freezer drawers.

  • Our pies are packed in recyclable cardboard packaging and delivered frozen using temperature-controlled insulation.

    Please transfer them to your freezer as soon as they arrive (unless you're planning to enjoy one straight away!).

    You may notice a slight softening of the outer pastry during transit. This is completely normal and won't affect the quality of your pies.

  • A use-by date is printed on the outside of your box.

    For the very best quality, we recommend enjoying your pies within three months of receiving them.

    Although, if you're anything like us… they probably won't last that long!

PIE SIZE & PACKAGING