Privacy & Cookie Policy

Disclaimer: This document is for informational purposes only. For formal legal compliance, please consult with a legal professional.

Last Updated: August 25, 2026

Welcome to the Privacy and Cookie Policy for Bristol Pie Society. We operate under the website URL http://bristolpiesociety.co.uk/ and provide artisan food services, online retail ordering, local pub collection, and nationwide deliveries out of our physical venue, The Gloucester Old Spot.

We are committed to safeguarding the privacy of our website visitors, customers, and corporate partners. This policy explains how we collect, use, disclose, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following categories of personal data:

  • Identity Data:** First name, last name, business or corporate entity name.

  • Contact Data:** Delivery address, billing address, email address, and telephone numbers.

  • Transaction Data:** Details about payments to and from you, and other details of products or catering packages you have purchased from us.

  • Technical Data:** Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

  • Usage Data:** Information about how you use our website, products, and services.

2. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To register you as a new customer or log your business credentials.

  • To process and deliver your order, including managing payments, fees, and charges.

  • To manage our ongoing relationship with you (e.g., notifying you about updates to our terms or privacy policy).

  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

3. Important Reminder for Corporate Events, Weddings & Wholesale Clients

If you are engaging with Bristol Pie Society for corporate events, workplace catering, large private parties, weddings, or wholesale regular procurement invoices, please note the following data processing parameters:

  • Business Contact Handling:** We collect company registration data, corporate corporate address profiles, dedicated accounts payable emails, and event manager mobile contacts specifically to manage logistics and legal invoice compliance.

  • Extended Retention for Corporate Records:** Due to corporate financial auditing, tax liabilities, and HMRC commercial accounting regulations, any transactional records, corporate catering contracts, and related invoice tracking logs are strictly retained for a minimum of 6 years following the end of the respective fiscal financial year.

  • Third-Party Event Coordinators:** Where third-party booking agents, corporate planners, or wedding venue coordinators communicate logistics on your behalf, we process shared identity and dietary requirement data under strict performance-of-contract terms.

4. Squarespace Infrastructure and Hosting

Our website is hosted by Squarespace. Squarespace provides us with the online e-commerce and website management platform that allows us to showcase and sell our artisan pies to you.

  • Your data may be stored through Squarespace’s data storage, databases, and general applications. They store your data on secure servers protected behind industry-standard firewalls.

  • For more information on how Squarespace handles your data, you can read Squarespace’s Privacy Policy directly on their website.

5. Cookies and Tracking Technologies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

What are Cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Cookies Used by Squarespace

Squarespace drops functional and required cookies to safely serve our site to you, alongside analytical cookies to help us track performance metrics.

  • Functional and Required Cookies:** These cookies are vital to allow you to navigate our site, populate your shopping cart, and securely complete transaction checkouts.

  • Analytics and Performance Cookies:** These cookies collect data on how visitors interact with our site collectively, helping us monitor traffic sources, unique visitor data, and menu item popularity.

Managing Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly (such as the online cart and checkout sections).

6. Third-Party Payment Processing & Transaction Data

When you make a purchase or pay for a catering deposit on our website, your transaction is processed securely through Squarespace Payments and its integrated third-party financial networks (including Stripe).

To ensure the highest level of security, the collection and processing of your payment details are subject to the following terms:

  • Data Encryption (PCI-DSS Compliance): All credit or debit card data is fully encrypted and tokenised directly by our payment processors. Bristol Pie Society never stores, views, or has access to your full credit card numbers or security codes on our servers.

  • Information Shared: To complete a transaction, Squarespace Payments collects your name, billing address, email address, and payment method details. This information is legally used to process your order, issue automated receipts, and manage refunds.

  • Fraud Prevention & Security: Our payment providers automatically analyse transaction metrics, including your IP address and device characteristics, to detect and prevent fraudulent charges. This processing is necessary to protect both our customers and our business under UK legal compliance.

  • Data Portability: Your payment information is handled in accordance with Stripe’s global privacy frameworks and Squarespace’s built-in secure e-commerce infrastructure.

7. Your Rights (UK GDPR)

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

  • Request access to your personal data.

  • Request correction of your personal data.

  • Request erasure of your personal data.

  • Object to processing of your personal data.

  • Request restriction of processing your personal data.

  • Request transfer of your personal data.

  • Right to withdraw consent at any time.

To exercise these rights, contact us at 138-140 Kellaway Avenue, Bristol BS6 7YQ at The Gloucester Old Spot or via our website contact us page.

8. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Bristol Pie Society‍ ‍

Operating out of: The Gloucester Old Spot‍, 138-140 Kellaway Avenue, Bristol BS6 7YQ

Website: http://bristolpiesociety.co.uk/