Frequently Asked Questions

Handmade bacon pie from Bristol Pie Society featuring a golden crust and a signature poppy seed pig design.

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  • Our pies are available to order between the 1st and 7th of each month in boxes of four or multiples of. Once orders close, Phil handmakes every pie to order in our kitchen at The Gloucester Old Spot. Orders are then available for collection or dispatched for nationwide delivery from the 14th – 21st of the month.

  • Yes. Our pies are sold in boxes of four or multiples of, allowing you to mix and match any combination of this month's flavours.

  • Absolutely! Choose any combination of our four monthly flavours to create your perfect box.

  • Yes. Collection is available from The Gloucester Old Spot pub, 138-140 Kellaway Avenue, Bristol BS6 7YQ. From the 14th – 21st of each month. We'll email you when your order is ready to collect.

ORDERING

COOKING INSTRUCTIONS

  • For the best results, we recommend cooking your pies straight from frozen.

    1. Preheat your oven to 190°C (Gas Mark 5) or fan oven 170°C.

    2. Remove the pie(s) from the freezer and place them directly onto the oven shelf, leaving them in their foil trays.

    3. Bake for 50 minutes, or until piping hot throughout.

    4. Remove from the oven and leave to stand for 4 minutes. This helps the pastry firm up and makes it easier to remove from the foil.

    5. Carefully remove the foil and serve. If the pastry sticks slightly, gently tease the foil away by making a small cut in the foil with scissors or a knife.

  • Yes.

    Once your pies have been fully cooked and allowed to cool completely, they can be frozen again for up to three months.

    When you're ready to enjoy them again, simply defrost thoroughly before reheating until piping hot all the way through.

    For the best quality and food safety, we recommend only reheating your pies once.

  • A use-by date is printed on the inside of your box.

    For the very best quality, we recommend enjoying your pies within three months of receiving them.

    Although, if you're anything like us… they probably won't last that long!

STORAGE

  • The fillings are fully cooked before they're carefully packed into our handmade pastry, but the pastry itself is left uncooked. This means you bake the pie just once at home, giving you beautifully crisp, golden pastry and the freshest possible flavour.

  • We typically use DHL to deliver all Bristol Pie Society orders.

  • We currently deliver to commercial and residential addresses throughout mainland UK. Unfortunately, we are unable to deliver to the Scottish Highlands & Islands or Northern Ireland at this time.

  • Orders are dispatched from the 14th of each month. As soon as your pies leave us, we'll send you a dispatch confirmation email along with your tracking details.

  • To keep our monthly pie drops running smoothly, we’re unable to offer specific delivery dates. Your pies will be dispatched during our monthly delivery window, and we’ll keep you updated so you know when to expect them.

  • We kindly ask that you do not change your delivery date directly with DHL.

    Our pies are carefully packed to remain frozen throughout transit. Changing the delivery date may result in your pies defrosting, making them unsafe to eat. Unfortunately, we cannot offer refunds or replacements for orders affected by delivery changes made directly with the courier.

  • DHL will make one delivery attempt.

    If you're unlikely to be home, you can request that your parcel is:

    - Left with a neighbour.
    - Left in a designated safe place.

    If no preference has been selected, DHL will leave your parcel in what they believe is the safest suitable location. We recommend adding delivery instructions at checkout to help ensure successful delivery.

DELIVERY

  • Each pie weighs approximately 250g, making it a generous meal for one person.

    The outer box measures 230mm × 230mm × 50mm, allowing it to fit comfortably into most standard freezer drawers.

  • Our pies are packed in recyclable cardboard packaging and delivered frozen using temperature-controlled insulation.

    Please transfer them to your freezer as soon as they arrive (unless you're planning to enjoy one straight away!).

    You may notice a slight softening of the outer pastry during transit. This is completely normal and won't affect the quality of your pies.

PIE SIZE & PACKAGING